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Here's what you need to know to get a repair, replacement, or refund
- Samsung Washer Recall Model List
- Samsung Washer Recall Serial Number List
- Samsung Washer Recall Problems
Nov 4, 2016 - The following model numbers are included in the recall depending on the serial number. Consumers should check with Samsung to see if their. Nov 4, 2016 - Consumers could enter their washer serial number on Samsung's website to learn if it was affected by the warning. Consumer Reports checked. Samsung Top-Load Washer Recall November 2016. To verify if your model is included in the recall, locate the model and serial number on the back of the machine. Type the Model and Serial number into the Samsung recall checker here or call Samsung at 866-264-5636 between 8 am and 10 pm.
Update: Samsung has settled a class-action suit related to its recall of 2.9 million top-loading washers. For full details, read 'Samsung Settles Class-Action Lawsuit Over 'Exploding' Washing Machines.' This story was originally published on November 4, 2016.
Samsung is recalling about 2.8 million top-load washing machines more than a month after announcing that vibrations during the spin cycle could cause parts to fail or separate, causing injuries or damaging property. If you have one of these washers—or think you have—here’s what you need to know:
Read the original story:Reports of Samsung Washers 'Exploding' Prompts Company to Issue Safety Warning
Which Washers Are Involved?
The recall involves 34 models of Samsung high-efficiency top-load washing machines sold between March 2011 and November 2016. They sold for $450 to $1,500 at Best Buy, Home Depot, Lowe’s, Sears, and other appliances stores nationwide.
How Do You Know Whether Yours Is Included in the Recall?
Look for the model and serial number information on the label on the back of the washer. Then enter your information on Samsung’s website to find out if your washer has been recalled.
You can find a full list of the affected models on the Consumer Product Safety Commission website.
What Is Samsung Offering?
If your washer is on the recall list you can choose a free in-home repair, available now, that includes reinforcement of the washer’s top and a free one year extension of the manufacturer’s warranty. This repair option applies to HE top-loaders with a control panel at the back of the machine, not on the front.
Or you can receive a rebate that applies toward the purchase of a new washing machine from any brand and free installation, along with removal of your Samsung washer. Samsung would not specify what the rebates are, but says the rebate is based on the model and date of manufacture. If you choose to buy another Samsung model they’ll give you an additional incentive of up to $150. And consumers who have purchased a recalled washer since October 6, 2016, are entitled to a full refund.
Samsung declined to explain why any consumers who purchased these machines between September 28 and October 6 are not entitled to a full refund.
Samsung is sending to all known washer owners a home label kit, and consumers should receive it in the next two weeks. The kit includes a new control-panel guide, excluding front-control models; two warning labels; step-by-step instructions for applying them to the machine; and a user manual supplement. “When applied as instructed, the new control-panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items,” says Samsung.
What Should You Do Right Now?
Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. ET or go to Samsung’s website for information. The CPSC announcement says that until you receive and install the home label kit, use only the delicate or waterproof cycles when washing bedding, water-resistant, and bulky items.
The lower spin speed lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. Consumer Reports recommends selecting lower spin speeds for any load or using the delicate or waterproof cycles until the machine is repaired or replaced.
What Was the Problem With the Washers?
Samsung says the drums in these HE top-loaders can lose balance at high spin speeds with loads like bedding and water-resistant or bulky items. This loss of balance can cause vibrations so excessive that the top of the washing machine can detach, presenting a risk of injury.
Samsung has received 733 reports of washing machines vibrating excessively or the top detaching from the machine’s chassis, according to the CPSC recall notice. Nine related injuries have been reported, including a broken jaw, an injured shoulder, and other impact or fall-related injuries.
What Is Samsung Saying?
“We are working closely with our retail partners and distribution channel partners to reclaim any affected inventory,” says Louis Masses, director of public relations for Samsung’s home appliances. “The in-home repairs are being scheduled as quickly as possible and Samsung has increased the number of field repair personnel to help.”
Why Did It Take Over a Month to Issue the Recall?
Samsung declined to talk about that, nor would it say why the machines were still being sold in stores until the recall announcement.
Owners of Samsung top-loaders have posted comments online expressing anger that that it took over a month for the recall.
When asked about the delay, Scott Wolfson of the CPSC said: “The CPSC and Samsung worked cooperatively to identify the hazard and make sure that consumers are afforded a range of remedies, which we urge everyone to take advantage of immediately.”
What Is Consumer Reports Saying?
When the washer issue became public on September 28, neither Samsung nor the CPSC could provide us with model numbers at the time the warning was issued. Consumers could enter their washer serial number on Samsung’s website to learn if it was affected by the warning. Consumer Reports checked the serial numbers of our tested models and decided to suspend the 'recommended' status for the few HE top-loading Samsung washers that had earned this designation in our tests.
All 10 Samsung HE top-loaders in our ratings are part of the recall, so we have posted a recall alert for each model. Even if a consumer has one of the recalled models, they still need to check with Samsung to learn if their model is included, as Samsung is differentiating based on serial numbers as well.
“While the incidence is fairly rare, given the nature of the problem and the potential severity, our recommendations will remain suspended until we know more about consumers' experience with the fix,” said Liam McCormack, vice president of research, testing, and insights at Consumer Reports.
Wasn’t There Another Samsung Recall?
This is Samsung’s second recall in the past seven weeks. Samsung Galaxy Note7 smartphones have been recalled following reports of the lithium-ion battery overheating and catching fire.
After problems surfaced with the replacement phones, Samsung decided to stop manufacturing the device.
Is There Any Legal Action Against Samsung?
Samsung is facing two class-action lawsuits seeking class-action status over the washers. In a suit filed in New Jersey, one of the plaintiffs, Michelle Soto Fielder of McAllen, Texas, alleges that the amount of force, as well as the sound produced by explosion, initially led her to believe that something had crashed into her home and come through the roof. The suit alleges that Samsung designs, manufactures, advertises, and sells washing machines that are prone to catastrophic failure.
“We’re working with engineers to try and determine exactly what is going wrong with these washers to cause them to blow apart,” says Jason Lichtman, lead lawyer for this suit and partner at Lieff Cabraser Heimann & Bernstein, LLP in New York City. “Our working theory is that it is the suspension rod assembly.”
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Update - November 4, 2016: Samsung is recalling 2.8 million top-loading washing machines because the top can unexpectedly detach while in use, posing a risk of injury from impact, according to the Consumer Product Safety Commission (CPSC).
Samsung received 733 reports of washing machines that excessively vibrated or had the top come off completely from the washing machine chassis, or base frame. To date, there have been nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries, the CPSC says.
Here are the 34 models being recalled:
If you have one of these washing machines, you should contact Samsung immediately. They'll either provide an in-home repair that includes reinforcement of the washer's top and a free one-year extension of the manufacturer's warranty or a rebate that you can use to buy a new Samsung or other brand washing machine (they'll also install it for free and remove your old unit). There's also an option to get a full refund if you purchased your washing machine in the last 30 days of the recall announcement. Samsung is also mailing a 'Home Label Kit' that includes additional safety information to anyone with a top-load washing machine.
Original Story - September 28, 2016: Just weeks after Samsung Galaxy Note 7 phones were recalled because of battery explosions, certain Samsung top-load washing machines are now apparently exploding due to a mechanical error, according to to ABC News.
The appliances are bursting apart into several pieces, and consumers say it sounds 'like a bomb going off.' Samsung hasn't said much, but did issue a statement saying they're working on remedying the situation. We contacted Samsung to see if they had anything to add, and they had no further comment.
Since early last year, there have been 21 reports to the Consumer Product Safety Commission (CPSC) about the exploding washers, according to ABC News. It's unclear exactly why this is happening, but Samsung says they're in active discussions with the CPSC about how to address the 'abnormal vibrations.' The CPSC has not yet released a statement on their website about the washers.
Samsung Washer Recall Model List
Do not buy or use #Samsung top-load washer. They might explode like ours did this morning. No joke. @Samsungtweets pic.twitter.com/WpifAgrgAl
— Chris Potts (@ctpotts) July 10, 2015Anyone with a Samsung top-load washer made from March 2011 to April 2016 may be affected, although Samsung hasn't released a full list of the models yet. Manda Shults bought her Samsung top-load washer in 2013, and within a day of using the machine it had exploded. She documents her story in this YouTube video:
You can enter your washer's serial number here if you're not sure what type of washing machine you have. You can also find the 15-digit serial number on the rear of the machine:
Consumers who were victims of exploding machines are suing the appliance manufacturer in federal court in New Jersey, according to ABC News. They argue that the support rod in the top-loading machines can't hold the tub in place and can come loose during the spin cycle.
If you have one of these washers, you should stick to a lower-speed delicate cycle when washing bedding, bulky or water-resistant materials, Samsung said in a statement.
We asked Carolyn Forte, Director of the Home Appliances and Cleaning Products Lab at the Good Housekeeping Institute, who said that it's impossible for her and her team to determine what's happening exactly, but she did explain Samsung's suggestion of a lower-speed cycle. 'Today's washers have very fast spin cycles to extract as much water as possible from the laundry load,' she says. 'This saves energy, but it seems that at high-spin speeds, bulky loads, like bedding, (though there are also reports of similar explosions with small loads), may be go off balance or become unevenly distributed possibly causing the machine to vibrate even more than normal. The excessive vibration may be dislodging some of the parts that are supposed to keep the machine together.'
Samsung Washer Recall Serial Number List
For now, Forte and her team recommend that consumers follow the instructions on Samsung's site to check if their model has been affected and, if so, to stay in contact with Samsung for any updates about a solution. She also reminds all of us to be extra vigilant when washing bulky loads and to always keep children and pets away from laundry appliances.
Samsung Washer Recall Problems
We will keep updating this story as news becomes available.